When you work with a reliable IT service, not only do you improve your communication system, but you can also uncover additional technical concerns with a thorough technology assessment. In order to get to know your business and communication requirements, we’ll need to take time to get to know you and plot out a personalized plan of success.
Our approach contains five steps:
- Dig deep
- Talk strategy
- Take action
- Move forward
Each step plays an essential role in understanding how both you and your business operate, so let’s dive into what they each mean.
To start our process, we schedule a meeting to get to know each other. Tell us all about your company, how it works, what type of technology you use, how you foresee it evolving, etc. Our team will ask you questions pertaining to what you want and need from your technical systems, including security, accessibility, flexibility, and affordability. At the end of the meeting, we will leave with a clear understanding of your business’s IT goals.
The next step is where our skilled team does a deep dive into the technology you currently have to figure out what you need to adapt or improve. We know that many users are working remotely and still need clear communication between clients and fellow employees. When we switch your system to a secure VoIP platform, we can also assess any other technical issues you may have so you can focus on your work.
Our third step consists of strategizing how best to design your VoIP usage to make it a smooth transfer between your old and new communication systems. After we finalize our design strategy, we will take action by fully implementing your new VoIP platform and helping you understand the ins and outs of its use.
The last step in the process is to move forward, and that’s our main aim. Total IT will have a dedicated point of contact and a skilled team of IT professionals at your disposal as any questions or concerns arise. We’ll also be able to grow and adapt your technical plans as your company grows.