outsourced IT support

4 things you can expect from amazing outsourced IT support

Businesses today depend on technology to do just about everything. From sales and customer service to accounting and operations management, technology is integrated into almost every part of the business process. But at some point, something stops working the way it should and somebody has to decide who is going to provide support for it all.

You want the best for your business, and that means weighing all your options. Here are just a few of the amazing benefits of choosing outsourced IT support from a managed service provider (MSP).

Network Security

These days you can’t go a day without hearing about yet another data breach or malicious cyber attack. Small businesses are popular targets because of their size and presumed lack of security. When you choose to partner with an MSP you gain the benefit of proactive protection for your network. They will make sure you are protected against all the latest threats. They also offer complete backup solutions to ensure that if something does happen – be it employee oversight or something worse – they have you completely covered. Aside from the obvious benefit of a protected business, this option offers peace of mind to management and employees alike. When you know your business is well protected, you can truly focus on the things that matter most, like running your business.

Related reading: 8 benefits of having managed services

Disaster recovery planning

Nobody likes to think about the worst case scenario, but unfortunately, things like natural disasters and data breaches do happen. It can be overwhelming to think about what to do in such situations. Many MSPs can assist you with designing a custom backup and disaster recovery (BDR) plan. BDRs go hand in hand with backup solutions, which is another thing that MSPs excel at. Once you have a BDR in place, those worst-case scenarios won’t feel quite so overwhelming anymore. In the long run, having a BDR can save you thousands of dollars in lost revenue from downtime. It could even save you your business. According to FEMA almost 40% of businesses do not reopen after a disaster.

IT consulting services

One of the great benefits of partnering with an MSP is the chance to access their cumulative knowledge base. When you need help with projects, large or small, one-time or ongoing, IT consultants are available who can help take your business to the next level. These are not strangers who you just called up for advice– these are the same people who you already trust to manage your network security and your Cloud services. You have the opportunity to make informed decisions with the support of knowledgeable professionals at your side. This is especially important because it helps ensure that you make the right decision the first time, leading to cost savings and an increase in trust among board members, employees, and investors.

Related reading: Why your business need an IT consultant

Network monitoring

With 24/7 network monitoring you will have a clear picture of your entire IT infrastructure. This will allow you, with the help of your MSP, to pinpoint errors and determine solutions before downtime occurs. This means less downtime and more productivity. The overall result is happier, more efficient employees.